Click2Call Support Centre
Our Australian-based team is here to help. Search the guides below, or get in touch directly.
Answers come from the help guides. It can’t see your account.
AI support
From the Click2Call help guides · check the linked guide
For anything about your own account, email support@click2call.com.au. Don’t type passwords or card numbers here.
What do you need to do?
Jump straight to the most common setup tasks.
New to Click2Call? Follow these steps
Most customers are up and running in under 30 minutes.
Browse All Guides
Step-by-step how-to articles, grouped by topic.
Getting Started
Starting a Call from a Web Link (Call Setup API)
2 min read
Browser Calling with WebRTC (SIP over WebSocket)
2 min read
Connecting Zoho CRM
2 min read
Turning On Two-Factor Login
2 min read
Using the API and Webhooks on a Trial Account
6 min read
Activating Your Account
2 min read
Understanding Your Free Trial
3 min read
Making Your First Call
5 min read
Adding Credit: Top-ups and Automatic Payments
2 min read
Adding Portal Logins for Your Team
3 min read
Phone Numbers
Extensions & Users
Devices & Apps
Call Quality: Codecs, Your Connection and Starlink
2 min read
Which Phones Can I Use? (And Alarm Systems)
2 min read
Protecting Your Account from Toll Fraud
2 min read
Setting Up Zoiper
2 min read
Setting Up Bria Teams
2 min read
Transferring Calls in the Secure VoIP App
2 min read
Secure VoIP on Windows: Clean Reinstall, Default Calling App and Linux
2 min read
Secure VoIP on Android: Fixing Missed Calls and Battery Saving
2 min read
Busy Lamp Field (BLF): Watching Lines, Queues and Voicemail
2 min read
Hot Desking: Logging In to Any Phone
2 min read
Different Ringtones for Internal Calls (Yealink and Grandstream)
2 min read
Setting Up Fanvil Phones
2 min read
Setting Up Panasonic SIP Phones
2 min read
Setting Up Alcatel-Lucent Enterprise H and M Series Phones
2 min read
Setting Up FlyingVoice Phones
2 min read
Setting Up Yeastar TA Analogue Adaptors
2 min read
Setting Up Gigaset Cordless IP Phones
2 min read
Setting Up the Phone Port on a FRITZ!Box
2 min read
Programming Phone Keys (BLF, Speed Dial, Pickup and More)
3 min read
Setting Up Grandstream Desk Phones
2 min read
Connecting an Analogue Phone or Fax with a Grandstream HT801 / HT802
2 min read
Setting Up Polycom VVX Phones
2 min read
Cisco SPA Phones and SPA112 / SPA122 Adapters
2 min read
Connecting Your Own PBX with a SIP Trunk
3 min read
Connecting Asterisk or FreePBX (PJSIP)
2 min read
Connecting 3CX
2 min read
SIP Settings for Desk Phones, Adapters and PBX Systems
3 min read
Fixing One-Way Audio and Dropped Registrations (SIP ALG and NAT)
2 min read
Keypad Presses Not Recognised (DTMF Problems)
2 min read
Setting Up a Softphone and Fixing Registration Problems
7 min read
Registering a Desk Phone
3 min read
Setting Up a Softphone or Mobile App
3 min read
Connecting simPRO to Click2Call
6 min read
Setting Up Linphone (Free Third-Party Softphone)
10 min read
Call Flows & Routing
Keeping Calls Coming In During an Outage
2 min read
Parking, Picking Up and Transferring Calls
3 min read
Hunt Groups: Ringing Phones One After Another
2 min read
Do Not Disturb and Call Screening
2 min read
Conference Calls and Dictation
2 min read
Controlling Outgoing Calls: PIN Codes and Call Assignment
2 min read
Calling Through Your Business Number While Away
2 min read
Group Calls and Paging
2 min read
Hold Music, Caller Tunes and Which Setting Wins
2 min read
Stopping Ghost and Spam Calls
3 min read
Star Codes: Control Your Phone from the Handset
3 min read
Ring Your Mobile and Still Get Voicemail
3 min read
Setting Up a Call Flow
4 min read
Setting Up a Call Queue
5 min read
Using the Live Call Dashboard
4 min read
Creating a Ring Group
2 min read
Configuring Business Hours
2 min read
Setting Up Voicemail
2 min read
Viewing Call Recordings
2 min read
Setting Up Microsoft Teams Calling
8 min read
Forwarding Calls to Your Mobile
5 min read
Setting Up Missed Call Alerts
2 min read
Closing for Holidays
3 min read
Account & Billing
Common Troubleshooting Topics
My calls have poor audio quality
Poor call quality is almost always caused by the internet connection, not our platform. Check that your connection is stable, that you have sufficient bandwidth (at least 100kbps per call), and that no other applications are consuming large amounts of bandwidth during calls. Enabling QoS (Quality of Service) on your router to prioritise VoIP traffic is highly recommended.
I cannot make or receive calls
First, check your internet connection is working. Then verify your device (phone or softphone) is registered to our platform — you should see a green "Registered" status in your device settings. If you are using a desk phone, try restarting it. If the issue persists, please contact our support team.
I am not receiving voicemails by email
Check that your voicemail-to-email address is correctly configured in the portal. Also check your spam/junk folder, as voicemail notification emails can sometimes be filtered. If the email address is correct and emails are not arriving, please contact support.
My auto-attendant is not routing calls correctly
Log in to the customer portal and review your call flow configuration. Ensure that the correct extensions or ring groups are assigned to each menu option. If you need help setting up a complex call flow, our support team can assist you.
How do I add a new user to my account?
New users can be added directly through the customer portal. Navigate to the Users section, click "Add User", and follow the prompts. The new user will receive a welcome email with their login credentials and setup instructions.
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