Click2Call Support Centre

Our Australian-based team is here to help. Search the guides below, or get in touch directly.

What do you need to do?

Jump straight to the most common setup tasks.

New to Click2Call? Follow these steps

Most customers are up and running in under 30 minutes.

Browse All Guides

Step-by-step how-to articles, grouped by topic.

Devices & Apps

Call Quality: Codecs, Your Connection and Starlink

2 min read

Which Phones Can I Use? (And Alarm Systems)

2 min read

Protecting Your Account from Toll Fraud

2 min read

Setting Up Zoiper

2 min read

Setting Up Bria Teams

2 min read

Transferring Calls in the Secure VoIP App

2 min read

Secure VoIP on Windows: Clean Reinstall, Default Calling App and Linux

2 min read

Secure VoIP on Android: Fixing Missed Calls and Battery Saving

2 min read

Busy Lamp Field (BLF): Watching Lines, Queues and Voicemail

2 min read

Hot Desking: Logging In to Any Phone

2 min read

Different Ringtones for Internal Calls (Yealink and Grandstream)

2 min read

Setting Up Fanvil Phones

2 min read

Setting Up Panasonic SIP Phones

2 min read

Setting Up Alcatel-Lucent Enterprise H and M Series Phones

2 min read

Setting Up FlyingVoice Phones

2 min read

Setting Up Yeastar TA Analogue Adaptors

2 min read

Setting Up Gigaset Cordless IP Phones

2 min read

Setting Up the Phone Port on a FRITZ!Box

2 min read

Programming Phone Keys (BLF, Speed Dial, Pickup and More)

3 min read

Setting Up Grandstream Desk Phones

2 min read

Connecting an Analogue Phone or Fax with a Grandstream HT801 / HT802

2 min read

Setting Up Polycom VVX Phones

2 min read

Cisco SPA Phones and SPA112 / SPA122 Adapters

2 min read

Connecting Your Own PBX with a SIP Trunk

3 min read

Connecting Asterisk or FreePBX (PJSIP)

2 min read

Connecting 3CX

2 min read

SIP Settings for Desk Phones, Adapters and PBX Systems

3 min read

Fixing One-Way Audio and Dropped Registrations (SIP ALG and NAT)

2 min read

Keypad Presses Not Recognised (DTMF Problems)

2 min read

Setting Up a Softphone and Fixing Registration Problems

7 min read

Registering a Desk Phone

3 min read

Setting Up a Softphone or Mobile App

3 min read

Connecting simPRO to Click2Call

6 min read

Setting Up Linphone (Free Third-Party Softphone)

10 min read

Common Troubleshooting Topics

My calls have poor audio quality

Poor call quality is almost always caused by the internet connection, not our platform. Check that your connection is stable, that you have sufficient bandwidth (at least 100kbps per call), and that no other applications are consuming large amounts of bandwidth during calls. Enabling QoS (Quality of Service) on your router to prioritise VoIP traffic is highly recommended.

I cannot make or receive calls

First, check your internet connection is working. Then verify your device (phone or softphone) is registered to our platform — you should see a green "Registered" status in your device settings. If you are using a desk phone, try restarting it. If the issue persists, please contact our support team.

I am not receiving voicemails by email

Check that your voicemail-to-email address is correctly configured in the portal. Also check your spam/junk folder, as voicemail notification emails can sometimes be filtered. If the email address is correct and emails are not arriving, please contact support.

My auto-attendant is not routing calls correctly

Log in to the customer portal and review your call flow configuration. Ensure that the correct extensions or ring groups are assigned to each menu option. If you need help setting up a complex call flow, our support team can assist you.

How do I add a new user to my account?

New users can be added directly through the customer portal. Navigate to the Users section, click "Add User", and follow the prompts. The new user will receive a welcome email with their login credentials and setup instructions.

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