No. It's prepaid with no lock-in, and the 7-day trial includes $11 of credit with no card needed.

Cloud phones for Brisbane businesses

VoIP Phone System Brisbane

Q: Can I keep my Brisbane number?

Yes. Porting is $100 inc GST per number. Local numbers usually take 5–10 business days and 1300 or 1800 numbers up to 30 days. Your number keeps working with your old provider until it moves.

Q: What happens to calls in a storm outage?

If you've turned on Forward when Offline, calls go to the mobile you chose when your phones lose power or internet. Voicemail also keeps working in the cloud.

Q: Is support on Brisbane time?

Yes. The support line is open 9 am to 5 pm Monday to Friday, Queensland time, all year.

Q: How do I handle interstate callers during daylight saving?

Set your opening hours in the portal and mention Queensland time in your greeting. Early callers can go to the Answer Agent or be forwarded to whoever starts first.

Q: Can staff use their own mobiles?

Yes. The Secure VoIP app makes calls from the business number, and incoming calls can be forwarded to a mobile. Personal numbers stay private.

Q: Do you work with Microsoft Teams?

Yes, through Direct Routing. Each user needs a Teams Phone Standard licence from Microsoft plus the $25 Teams User plan.

Q: Do I need new phones?

No. You can use mobiles and laptops. If you want desk phones, eight brands configure themselves automatically, and we sell Yealink models from $400 ex GST.

Q: What does a 1300 number cost?

A 1300 number is $10 a month as a receive-only line, and incoming calls to it are charged at 20c a minute. Local 07 numbers include unlimited incoming calls.

Q: How many calls can we take at once?

Every account starts with two channels, meaning two calls at the same time, plus one more for each user's number. You can add channels in the portal as the business grows.

Run your Brisbane business phones from the cloud: a local 07 number, calls that reach staff in the office, at home or on site, and a fallback that sends calls to mobiles when a storm takes out the office power. $25 a user a month ex GST, no lock-in.

Local 07 numbersSupport on Queensland timeStorm-season fallbackFrom $25 a user

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Open-plan Brisbane office with river and city skyline views and staff at standing desks

Key Takeaways

✓07 covers all of Queensland. Your Brisbane number shares its area code with the Gold Coast, the Sunshine Coast and the rest of the state.
✓No daylight saving to think about. Our support hours, 9 to 5 Monday to Friday, are Brisbane hours all year round.
✓Calls can still reach you when the office goes dark. Forward when Offline sends calls to a mobile if the power or internet drops.
✓Interstate callers, sorted. Opening hours and an after-hours plan tell summer callers from daylight-saving states when you're open.
✓$25 a user a month ex GST. Includes an 07 number and 300 outbound minutes. No contract.

A phone system that suits how Brisbane works

Brisbane businesses are spread out. A head office in Fortitude Valley, a team in Springfield or North Lakes, tradespeople and reps on the road across Logan and Moreton Bay. A traditional phone system ties everyone to a building. A cloud system doesn't.

With Click2Call, the phone system runs in the cloud. Desk phones, the Secure VoIP app and softphones all connect to it over the internet, and you manage everything in a web portal: who rings when a customer calls, what happens after hours, who can see recordings.

So a call to your Brisbane number can ring the person best placed to answer it, wherever they are, and be transferred to anyone else without a second phone call.

Your 07 number, new or ported

Queensland has a single area code, 07, so a Brisbane number looks the same as one from Toowoomba or Cairns. Each user plan comes with a local number, and you can add more numbers for $10 a month each.

If customers already know your number, port it across. It costs $100 inc GST per number and local numbers usually move in 5–10 business days; 1300 and 1800 numbers can take up to 30 days. Leave your current service connected while the port goes through, because your number keeps working there until the moment it moves.

Storm season: keeping calls coming in when the power goes

South-east Queensland's summer storms are part of life, and so are the power and internet outages that come with them. When your office loses power, desk phones go dark, and with an old on-site phone system callers heard nothing at all.

Because Click2Call runs in the cloud rather than in your office, it can still answer your calls during an outage and send them somewhere useful. Set it up before the season starts:

1In the portal, open your main number and choose Call Forwarding.
2Turn on Forward when Offline and enter a mobile number.
3Save, then test it by disconnecting the desk phones and ringing your number.

When your phones drop offline, calls go to that mobile instead. Voicemail keeps working in the cloud too, so messages still arrive by email.

For extra cover, add a ring group that rings a mobile alongside the desk phones, so calls reach someone whether or not the office is online.

Getting your office internet ready for calls

Internet calls need a steady connection more than a fast one. Before you move your number, use the trial to check call quality on your own connection:

✓Make test calls at your busiest time of day, while the office is using the internet as normal
✓Plug desk phones into the network with a cable where you can, rather than relying on Wi-Fi
✓If calls connect but audio only goes one way, turn off the router's SIP ALG setting; our help guide shows how
✓If menus you call don't recognise your keypad presses, the DTMF guide covers the fix
✓If your business can't do without its phones, consider a backup internet connection such as a 4G router, alongside Forward when Offline

Many offices on a standard NBN plan need no special configuration at all. If you're unsure, our support team can talk you through what to check.

Queensland time and interstate callers

Queensland doesn't use daylight saving, so for half the year Brisbane runs an hour behind Sydney, Melbourne, Canberra and Hobart. That's easy to forget when your customers are interstate.

Between October and April, a Sydney customer ringing at 8:30 am their time reaches you at 7:30 am. Your opening hours, set in the portal, decide what they hear: a greeting that gives your hours in Queensland time, the Answer Agent taking their details, or a call forwarded to whoever starts early.

Our own support runs on Brisbane time. The support line, 1300 884 879, is open Monday to Friday from 9 am to 5 pm all year.

Teams in the office, at home and on site

Most Brisbane teams now mix office days with home days, and many have people on the road. Each user can have the same extension on several devices: a desk phone at the office, a softphone on the laptop at home and the Secure VoIP app on their mobile.

When someone rings a customer back from home, the customer sees the business number rather than a personal mobile. For field staff who need incoming calls on the road, forwarding to their mobile number is the most reliable option. Forwarded calls are billed as outbound calls from the forwarding line.

Hot desking suits offices where people share desks: staff dial *45 on any desk phone to log in with their own extension.

Routing calls the way your business answers them

Ring groups

Ring the whole sales team at once and let the first free person answer.

Call queues

Hold callers with music and tell them their position while everyone is busy.

AI Receptionist

Callers say 'accounts' or 'service' and are put through, with no keypad menu. It routes calls; it doesn't hold conversations.

Answer Agent

If nobody picks up, an AI takes the caller's name, number and reason and emails you a transcript. It's included free.

Missed-call alerts round it out: any call that rings out sends a text or email to whoever handles callbacks, and the live Call Dashboard shows the day's missed calls at a glance.

Microsoft Teams and existing phone systems

If your business runs on Microsoft 365, Click2Call can connect Teams to the phone network through Direct Routing, so staff call from Teams using your Australian numbers. Each user needs a Teams Phone Standard licence from Microsoft, about $15 a month, as well as our $25 Teams User plan.

Already have a 3CX, FreePBX or Yeastar system you're happy with? Keep it and connect it with a Click2Call SIP trunk, which is $50 a month with 500 outbound minutes and two channels.

What it costs for a Brisbane business

An example for a four-person office that takes bookings on a 1300 number.

Item	Cost (ex GST)	Notes
4 Cloud PBX users	$100 a month	Each with an 07 number and 300 outbound minutes
1300 number	$10 a month	Receive-only; incoming calls cost 20c a minute
Monthly total	$110 a month plus 1300 call charges	Prepaid, no lock-in
Porting an existing 1300 number	$100 inc GST, once	Allow up to 30 days
Managed setup (optional)	$350, once	$300 for up to three users, $50 for the fourth

Outbound calls beyond the included minutes cost 10c a minute to landlines and 20c to mobiles.

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Brisbane pricing

Simple per-user pricing, prepaid, with nothing locked in.

Brisbane VoIP FAQs

Can I keep my Brisbane number?

What happens to calls in a storm outage?

Is support on Brisbane time?

How do I handle interstate callers during daylight saving?

Can staff use their own mobiles?

Do you work with Microsoft Teams?

Do I need new phones?

What does a 1300 number cost?

How many calls can we take at once?

Is there a contract?

Guides for Brisbane businesses

Other cities and plans

Written by Royce Clark

Royce runs Click2Call from the Gold Coast, an hour down the M1, and also runs bcom ICT, a business IT services company. This page covers what matters most for a Queensland business: storm-season fallback, time zones and staying reachable.

Last reviewed October 2026.

Set up your storm-season fallback during the trial

Start the 7-day trial, turn on Forward when Offline and test it before the next storm rolls in.

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