Business phone system for Melbourne
VoIP Phone System Melbourne
A complete business phone system for Melbourne small businesses, set up yourself online. Get a local 03 number, have it ring wherever your team works, and pay $25 a user a month ex GST with no contract.
Free for 7 days with $11 of call credit. No card required to sign up.
Key Takeaways
- ✓03 numbers for Victoria and Tasmania. Choose a new Melbourne number or port the one your customers already know.
- ✓Set it up yourself. Sign up online, add users, install the app and build your call flow in the web portal.
- ✓Calls follow the team. From a Fitzroy studio to a home office in Northcote, every extension rings on a mobile, laptop or desk phone.
- ✓Help when you need it. Support runs Monday to Friday, 10 am to 6 pm Melbourne time during daylight saving and 9 to 5 otherwise.
- ✓$25 a user, prepaid. Includes an 03 number and 300 outbound minutes. No lock-in.
Setting up a Melbourne business phone system yourself
Click2Call is built for small businesses that would rather set things up than wait for a technician. Here's what self-setup looks like from start to finish.
- 1Sign up for the free trial. It runs for 7 days, includes $11 of call credit and doesn't need a card. Our team activates new accounts, which takes anywhere from a minute to 24 hours.
- 2Pick your 03 number. Each user plan includes a local number. You can port your existing number later, once you're happy with the system.
- 3Add your team. Create a user for each person who makes and takes calls, and give each one an extension.
- 4Choose your phones. Install the Secure VoIP app on mobiles or a softphone on laptops, or connect desk phones. Eight brands of desk phone configure themselves automatically.
- 5Build your call flow. Decide what happens when someone rings: ring everyone at once, try people in order, play a menu, or queue callers.
- 6Set your hours. Add opening hours and public holidays so after-hours calls go to voicemail, a mobile or the Answer Agent.
Every step has a guide in the help centre. If you get stuck, ring support on 1300 884 879, or hand the whole job to us with managed setup.
03 numbers for Melbourne and Victoria
Melbourne numbers start with 03, the area code covering Victoria and Tasmania. A local number is familiar to Melbourne callers, and calls to it are included: inbound calls to local numbers are unlimited on the user plan.
If you already have a number, porting it costs $100 inc GST per number and usually takes 5–10 business days. The number keeps working on your current service while the port is under way. For a 1300 or 1800 number, allow up to 30 days.
You can hold numbers from other states on the same account too. A Melbourne business with Sydney clients might add an 02 number for $10 a month that rings the same team.
How different Melbourne businesses set it up
The same system suits very different businesses. Three example setups, using real Melbourne suburbs to make them concrete:
A studio with office and remote staff
Picture a design studio off Smith Street in Fitzroy with half its team working from Northcote and Brunswick. Everyone has an extension on their laptop or mobile, the studio number rings the lot, and clients never know who's at home.
Two clinics, one number
A physio with rooms in Caulfield and Moorabbin can use a simple menu (press 1 for Caulfield, 2 for Moorabbin) and let calls overflow to the other front desk when one is busy.
A sole trader with a city desk
A consultant renting a desk in a Southbank co-working space can run the business number from their mobile, take calls between meetings and let the Answer Agent take messages during them.
None of these needs special hardware. Each runs on the standard plan, configured in the portal.
Working from co-working spaces and home offices
Plenty of Melbourne businesses work from shared offices and spare bedrooms. Shared Wi-Fi can be the weak point for internet calls, so a few checks help:
- ✓Use a wired connection for a desk phone where you can, and prefer 5 GHz Wi-Fi for laptops and mobiles
- ✓If calls connect but one person can't hear the other, the router's SIP ALG setting is the usual culprit, and our help guide explains the fix
- ✓For calls on the move, forward incoming calls to your mobile number, which doesn't rely on data at all
Because the number isn't tied to an address, moving from a Richmond co-working space to your own office in Prahran doesn't affect your phones. Plug in at the new place and keep going.
Choosing your phones: app, softphone or desk phone
Each user can have more than one device, so this isn't an either-or decision. Here's how the options compare for a small business:
Secure VoIP app
Turns a mobile into a business extension over Wi-Fi or mobile data. Ideal for outgoing calls that show the business number. For incoming calls on the move, forwarding to the mobile number is more dependable.
Softphone on a laptop
A phone on your computer screen, used with a headset. Suits people who spend the day at a desk or in a co-working space and want calls alongside their work.
Desk phone
A dedicated handset that's always on and never needs charging. Eight brands set themselves up when plugged in, and Yealink models are $450 ex GST.
Cordless handset
For a shopfront, café or workshop where staff move around. Yealink cordless handsets are $400 ex GST.
Any standard SIP phone works, so check what you already own before buying. The portal configures Yealink, Grandstream, Polycom, Fanvil, Panasonic, Alcatel-Lucent, FlyingVoice and Cisco SPA phones automatically, and an ordinary analogue phone can connect through an adaptor (ATA).
Daylight saving, opening hours and support
Victoria uses daylight saving from October to April. Click2Call's support line, 1300 884 879, runs Monday to Friday from 9 am to 5 pm Queensland time, which is 10 am to 6 pm in Melbourne during daylight saving and 9 am to 5 pm for the rest of the year.
Your own opening hours live in the portal. Set them once and the system switches to your after-hours plan each evening and back each morning. Public holidays can be added by date, including Victorian ones like Melbourne Cup Day and the Friday before the AFL Grand Final, so the right message plays on the day.
Features small businesses actually use
A full phone system has dozens of settings. These are the ones small businesses tend to switch on first:
Voicemail to email
Messages arrive in your inbox as audio with a written transcript, so you can read them in a meeting.
Answer Agent
Your phone rings first. If you miss it, an AI asks the caller's name, number and reason and emails you the details. It's free.
Missed-call alerts
A text or email for every call that rings out, so you can call straight back.
Call recording
Switch it on per line, with an optional notice to callers, and get transcripts and summaries.
Business hours
Daytime and after-hours routing that switches automatically, plus public holidays by date.
AI Speech
Type a greeting and have it read in a natural voice instead of recording it yourself.
When you'd rather we did it
Self-setup suits plenty of small teams, but not everyone wants to spend an afternoon in a portal. Managed setup is $300 ex GST for up to three users, plus $50 for each additional user, and our team configures the system in 1–2 business days.
It's the usual choice for businesses with five or more users, desk phones or a 1300 number, where there are more moving parts to get right the first time.
Desk phones are optional. If you want them, Yealink desk phones are $450 ex GST and cordless handsets $400, and supported brands set themselves up when plugged in.
What it costs in Melbourne
An example for a three-person business that keeps its existing number.
| Item | Cost (ex GST) | Notes |
|---|---|---|
| 3 Cloud PBX users | $75 a month | Each with an 03 number and 300 outbound minutes |
| Existing business number, ported | $10 a month | Plus $100 inc GST once to port it |
| Monthly total | $85 a month | Prepaid, no lock-in |
| Managed setup (optional) | $300, once | Covers up to three users |
Calls beyond the included minutes cost 10c a minute to landlines and 20c a minute to mobiles.
Melbourne pricing
Per-user pricing for the whole system. Prepaid, cancel any time.
Cloud PBX User
$25 /mo ex GST
- ✓A local 03 number
- ✓300 outbound minutes every month
- ✓Unlimited inbound calls to local numbers
- ✓Voicemail to email with transcripts
- ✓Answer Agent and AI Receptionist
- ✓Mobile app, softphone or desk phone
Inbound Business Number
$10 /mo ex GST
- ✓A second 03, an interstate number, or a 1300 or 1800
- ✓Receive-only: points to any user, group or menu
- ✓Business hours and holiday schedules
- ✓Incoming 1300 and 1800 calls cost 20c a minute
Prices are ex GST. Porting is $100 inc GST per number.
Melbourne VoIP FAQs
Guides for getting set up
Other cities and plans
Written by Royce Clark
Royce runs Click2Call from the Gold Coast and also runs bcom ICT, a business IT services company. This guide walks Melbourne small businesses through setting the system up themselves.
Last reviewed October 2026.
Start with a free trial
Sign up, choose an 03 number and build your call flow. If it isn't right for your business, you haven't spent a cent.