Run from the Gold Coast
VoIP Phone System Gold Coast
A hosted phone system from a provider run here on the Gold Coast. Get a local 07 number or bring yours across, take calls anywhere from Coolangatta to Coomera, and manage it all online. $25 a user a month ex GST, no lock-in contract.
Try it free for 7 days with $11 of call credit. No card needed.
Key Takeaways
- ✓A provider that's actually local. Click2Call is Australian-owned and run from the Gold Coast by Bcom Services Pty Ltd.
- ✓07 numbers, new or ported. Pick a new Gold Coast number or keep the one already on your signage.
- ✓Ready for the busy seasons. Queues, the Answer Agent and missed-call alerts help when school holidays and events bring a rush of calls.
- ✓Border businesses covered. Teams in Tweed Heads and Coolangatta can share one system across the two time zones.
- ✓$25 a user a month ex GST. Includes a local number, 300 outbound minutes and unlimited inbound calls to it.
Why it matters that we're local
Click2Call is run from the Gold Coast. The company behind it, Bcom Services Pty Ltd, is Australian-owned and operated, and the team that answers 1300 884 879 works on the same clock as you: Monday to Friday, 9 am to 5 pm, Queensland time.
Being local doesn't change how the technology works. A hosted phone system runs in the cloud and serves a business in Southport exactly as it serves one in Perth. What it changes is the conversation. When you ring support, you're talking to people who know the difference between Robina and Runaway Bay, who live through the same storm season, and who understand that a Gold Coast business in January isn't the same as one in June.
What a hosted PBX means for your business
A PBX is the switchboard that decides where calls go. A hosted PBX is that switchboard running in the cloud instead of in a box in your office. There's nothing on the wall to maintain, no technician visit, and no hardware to replace when it ages.
You manage the system in a web portal: add a user, change who answers the main number, record a new greeting or set the Christmas shutdown. Phones connect over your internet connection, and the same system works whether your staff are in the office at Varsity Lakes, at home in Helensvale or out on a job in Nerang.
Your 07 number
Gold Coast numbers start with 07, the area code for all of Queensland. Each user plan includes a local number, and you can add more for $10 a month.
If your number is already printed on your signage, your vehicles and your website, port it. Porting costs $100 inc GST per number. Local numbers usually take 5–10 business days and 1300 or 1800 numbers up to 30 days. Keep your current service until the port is confirmed, because the number works with your old provider until it moves.
Holiday seasons, events and the phone rush
The Gold Coast calendar has its peaks: school holidays, summer, Schoolies, major events and long weekends. For tourism, hospitality, retail and the trades that serve them, that means bursts of calls at exactly the time staff are busiest.
A few settings make the peaks easier:
- ✓Call queues hold callers with music and tell them their position instead of giving an engaged tone
- ✓The Answer Agent rings your phone first, then takes the caller's name, number and reason and emails you the details. It's included free
- ✓Missed-call alerts send a text or email for every call that rings out, so you can ring back quickly
- ✓Ring groups let extra staff on a busy day answer the main number from their mobiles
When things quieten down, or when you close for a break, holiday dates can be set in advance so callers hear the right message without anyone changing settings on the day.
Across the border: Tweed Heads and Coolangatta
The Gold Coast has a time-zone quirk most cities don't. Coolangatta in Queensland and Tweed Heads in New South Wales are twin towns divided by the border. From October to April, New South Wales runs on daylight saving and Queensland doesn't, so the two sides are an hour apart for half the year.
For businesses with staff, customers or premises on both sides, a cloud phone system keeps things simple. Everyone shares one system, extensions dial each other directly, calls can ring staff on either side of the border, and opening hours are set once in the portal. Say which time you mean in your greeting, and callers on both sides know when you're open.
Example setups across the coast
A tradie servicing the whole coast
The business number forwards to the owner's mobile, the Answer Agent takes job details while they're on the tools, and the app makes outgoing calls show the business number.
A real estate office in Broadbeach
Each agent has a direct line in the app, the office number rings reception and agents together, and recording with transcripts keeps a record of enquiries.
A clinic in Robina
A queue holds callers through the morning rush, after-hours calls go to a deputising service, and recordings stay in Australia and New Zealand.
A tour operator in Surfers Paradise
A 1300 number for bookings, an AI Receptionist that puts through callers who say 'bookings' or 'group tours', and holiday routing for the quiet months.
These are examples, not case studies. Each runs on the standard plans, configured in the portal or by our team with managed setup.
Storms, outages and staying reachable
Summer storms on the coast can take out power and internet without warning. Turn on Forward when Offline for your main number and, if your phones drop offline, calls are sent to a mobile instead. Voicemail keeps running in the cloud, so messages still reach your email.
A ring group that includes a mobile alongside the desk phones gives you a second path, so calls reach someone whether or not the office is online.
Replacing an older phone system
If your office still has a phone system box on the wall, installed years ago and understood by one person, moving to a hosted PBX is mostly a matter of doing things in the right order.
- 1List what the old system does today: which numbers you have, who answers what, and what callers hear after hours.
- 2Rebuild that in the Click2Call portal during the free trial, using the trial number.
- 3Check your handsets. Any standard SIP desk phone can be reused. Proprietary handsets from older systems can't, but ordinary analogue phones can connect through an adaptor (ATA).
- 4Port your numbers and, once they've arrived, switch off the old box.
Look out for anything else that uses your phone line, such as EFTPOS terminals or lift phones, and check with each supplier before the old line is cancelled. Monitored alarm systems aren't recommended over any internet phone service, so talk to your alarm company about another connection.
Getting set up
You can do it yourself or have us do it.
- 1Start the free trial. 7 days and $11 of call credit, with no card needed. Our team activates new accounts, which takes from a minute to 24 hours.
- 2Set up your users and phones. Use the Secure VoIP app, a softphone or desk phones; eight desk phone brands configure themselves automatically.
- 3Build your call flow in the portal, with business hours, holidays and the Answer Agent.
- 4Port your number once you're happy, and close your old account after it arrives.
Managed setup is $300 ex GST for up to three users, plus $50 for each extra user, completed in 1–2 business days. Most businesses with five or more users, desk phones or a 1300 number choose it. Yealink desk phones are $450 ex GST and cordless handsets $400.
Gold Coast pricing
The same plans for every business, prepaid with no lock-in.
Cloud PBX User
$25 /mo ex GST
- ✓A local 07 number
- ✓300 outbound minutes a month
- ✓Unlimited inbound calls to local numbers
- ✓Call queues, ring groups and business hours
- ✓Recording with transcripts and summaries
- ✓Answer Agent and AI Receptionist included
Inbound Business Number
$10 /mo ex GST
- ✓An extra 07, or a 1300 or 1800 for bookings
- ✓Receive-only: rings any user, group or queue
- ✓Holiday routing for the quiet months
- ✓Incoming 1300 and 1800 calls cost 20c a minute
Prices are ex GST. Porting costs $100 inc GST per number.
Gold Coast VoIP FAQs
Guides for Gold Coast businesses
Written by Royce Clark
Royce runs Click2Call from the Gold Coast and also runs bcom ICT, a business IT services company. This is our home city, so this page is written for the businesses we share it with.
Last reviewed October 2026.
Try a Gold Coast phone system free for 7 days
Start the trial, pick an 07 number and see how it fits your business. If you get stuck, our Gold Coast team is on 1300 884 879.