Privacy Policy

This Privacy Policy outlines how Bcom Services Pty Ltd (ABN: 92 636 893 108), trading as Click2Call ("we", "us", or "our"), collects, uses, discloses, and manages personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, email address, phone number, job title, company name, and payment or billing information (including credit card details).

2. How we collect personal information

We collect personal information directly from you when you:

• Enquire about our services.
• Sign up for a free trial or purchase a service.
• Contact our support team.
• Use our website, services, or customer portal.
• Respond to a survey or marketing communication.

We may also collect information from third parties, such as from a publicly available source or a third party that provides marketing leads.

3. Why we collect and how we use personal information

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide you with our products and services.
• To manage and administer our services, including billing and collection.
• To communicate with you about your account and provide customer support.
• To improve our products and services.
• To conduct marketing and promotional activities, from which you can opt-out at any time.
• To comply with our legal and regulatory obligations.

4. Disclosure to third parties

We may disclose your personal information to third parties in connection with the purposes described above. This may include:

• Our upstream telecommunications carriers and service providers.
• Our technology partners, including data centres and software providers.
• Payment processors and financial institutions.
• Our professional advisers, such as lawyers and accountants.
• Government and regulatory authorities as required by law.

5. Overseas disclosure

Some of the third parties to whom we disclose personal information may be located overseas. We take reasonable steps to ensure that any overseas recipient of your personal information does not breach the APPs in relation to your personal information.

Call recordings, transcripts, summaries and sentiment data are stored on servers in Australia and New Zealand. Click2Call’s own AI features (call transcription, summaries, sentiment, the AI Receptionist and the Answer Agent) process call audio in Australia. If you choose to connect a third-party AI agent or other service to your number, calls and data sent to it are handled by that provider under its own terms and may be processed overseas.

5A. Website analytics and cookies

When you visit www.click2call.com.au we use Google Analytics and PostHog to understand how the site is used: the pages visited, how far down a page people scroll, which links and buttons are clicked, the type of browser and device, and an approximate location (city or country) worked out from the IP address. These tools use cookies or similar browser storage to recognise a returning browser. We use this information only to improve the website. We do not use it to identify you, and we do not sell it.

Google Analytics data is processed by Google, and PostHog data is stored by PostHog in the United States, so this information is held outside Australia (see section 5). It is separate from your Click2Call account and call data. You can block analytics cookies in your browser settings or with a browser add-on; the website and sign-up work the same either way.

6. Security of personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. We use a range of physical, administrative, and technical measures to protect your personal information.

7. Access and correction

You have a right to access the personal information we hold about you and to request that it be corrected. To request access or correction, please contact us using the details below. We may require you to verify your identity before providing access.

8. Complaints

If you have a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and attempt to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@click2call.com.au
Phone: 1300 884 879

This policy was last updated on 12 October 2026.