All prices shown exclude GST. GST of 10% applies to all charges.
Simple, Flat-Rate Pricing
Click2Call offers flat-rate Cloud PBX (hosted PBX) pricing from $25 per user per month (ex GST) with no lock-in contracts, no hidden fees, and no hardware required. Includes a local Australian phone number, 300 outbound minutes, and unlimited inbound calls. Inbound Business Numbers are $10/month each. 7-day free trial available with $11 credit.
No credit card required to sign up · $11 credit included
Key Takeaways
- $25 per user / month (ex GST) — a local Australian number, 300 outbound minutes and unlimited inbound calls.
- $10 per inbound number / month (ex GST) — for shared lines, reception or 1300 numbers. Inbound only, no outbound calling.
- Business SMS — send and receive texts on an Australian mobile number on your account: a new mobile number is $10/month, or port your own ($100 inc GST, then $10/month). Texts are 20c each (ex GST); replies appear in the portal and are emailed to you.
- $100 per number to port (inc GST) — charged once, whatever the number type. Mobile porting depends on your current carrier releasing the number.
- Prepaid billing — load credit, turn on auto top-up, and flat-rate fees are deducted monthly.
- No lock-in contracts — no hidden fees, no hardware to buy and no technician visit.
Two plans, no tiers
Start free. Choose your plan later.
You don't need to pick a plan to start your trial. Your $11 credit covers a local number, and you add users in the portal when you're ready.
Cloud PBX User
Inbound & Outbound- 1 × Local Australian Number
- 300 mins outbound included
- Covers typical small business usage
- Unlimited inbound calls
- All Cloud PBX features
- AI Receptionist included free
Inbound Business Number
Inbound only- Shared numbers, reception, or extra inbound routing
- Unlimited inbound calling
- Full Cloud PBX features
- 1300 numbers available ($10/mo)
- AI Receptionist included free
Pricing a team?
Add up users, numbers, porting, phones and setup in the quote builder. See your monthly and one-off totals as you go, then start a trial or download a formal PDF quote.
Build your quote →Choosing the right plan
The Cloud PBX User ($25/month) is for anyone who needs to make and receive calls — includes a local number, 300 outbound minutes, and all Cloud PBX features.
The Inbound Business Number ($10/month) is for receiving calls only — ideal for a shared reception line or 1300 number. No outbound calling. All Cloud PBX features are included with both plans.
Switching from your current system
- Keep your existing number
- Your number keeps working until it moves
- Your current system stays active during the switch
- Use your current phones (if compatible)
- Setup in 1–2 days · port completes in 5–10 business days
Each number you bring across needs its own plan: an Inbound Business Number ($10/month), or a Cloud PBX User ($25/month) if it needs to make calls.
Weighing up options? Compare Click2Call with Telstra IP Telephony or Zoom Phone.
What will I actually pay?
Three real-world scenarios to show exactly how our pricing works in practice.
Solo operator
1 user
- No setup required
- Includes local number
- 300 outbound mins
Small office
3 users + your existing number
- $75 for 3 users + $10 for your ported number
- $100 one-time number port (inc GST)
- Optional $300 managed setup
- 300 outbound mins per user
Growing team
5 users + extra number
- $125 for 5 users
- $10 for extra inbound line
- Scalable anytime
Pricing & Quote Builder
Build your plan
Estimate your monthly cost and generate a formal quote in seconds. All figures exclude GST unless stated.
Section 1 — Monthly subscription
Each user includes 1 local number + 300 outbound minutes per month
$100 one-time port each (inc GST). Each one runs on its own $10/month number plan. Your number keeps working while it moves.
Add extras: new numbers, desk phones and setup
Inbound Phone Numbers — $10/month each
Only count numbers beyond the ones already included with your users above
New numbers only. Numbers you're bringing across are counted above.
Geographic or mobile presence
National. Caller pays local rate
Toll-free. You pay $0.20/min inbound
Section 2 — One-time upfront costs (optional)
System setup
Hardware
Includes config & postage
Includes config & postage
Softphone users
Free — PC & mobile app
This setup is getting more advanced — most customers choose Managed Setup for this.
Your estimated costs
Monthly
One-time upfront
No upfront costs selected
Use this for budgeting or generate a formal quote for approval.
The trial needs no card. Add these users and numbers in the portal when you're ready.
Your 7-day free trial
Includes $11 account credit to get you started.
When you create a free account, we automatically load it with $11 credit — exactly enough to activate one local number for $10, leaving $1 for a handful of test outbound calls. Inbound calls are completely free throughout the trial.
Every new account is checked by our team before it's activated. That can take a minute, or up to 24 hours if your account needs extra verification.
After the trial
Many businesses keep the $10 Inbound Number permanently for reception routing, then add Cloud PBX User plans ($25/month each) for staff who need to make outbound calls. Read the full free trial guide →
No surprises
- No lock-in contracts
- Your number keeps working while it ports
- Cancel anytime
- Prepaid system (no bills)
What's included
What you're actually buying for $25/user/month
A Cloud PBX User plan bundles a full phone system with our AI tools and integrations — all included, no per-feature add-ons.
Cloud PBX
Local Australian number, call routing, auto-attendant, voicemail, ring groups, mobile + desk apps. The phone-system backbone — and it includes the call centre features other providers charge extra for.
Learn more →AI Receptionist
Conversational AI answers calls 24/7 in a natural voice. Routes, takes messages, books simple appointments. Included free.
Learn more →AI Voice Tools
Every call recorded, transcribed and summarised in plain English. Sentiment + key topics in your portal. Included free.
Learn more →Microsoft Teams Calling
Already use Teams? Make real phone calls from inside Teams using Direct Routing. No Microsoft Calling Plan needed.
Learn more →SIP Trunks
Got an existing on-premise PBX you want to keep? Connect it to our Australian-hosted voice network. For developers + larger setups.
Learn more →Developer API
Build your own integrations. Webhooks, call control, transcripts. Self-serve docs at portal.click2call.com.au/apidocs.
Learn more →Call queues, the live call dashboard and intelligent routing are part of Cloud PBX, not a contact-centre upgrade — see call centre features.
Two ways to get set up
Set it up yourself, or we'll do it for you
Both paths end in the same place — a working phone system. Pick whichever suits how you like to work.
Set it up yourself
Follow our step-by-step guides and be making calls in under an hour.
- Step-by-step Help Centre guides for every feature
- Free email + phone support if you get stuck
- You stay in control — change settings any time
- Most customers are making calls within an hour of signing up
- $11 free trial credit to test everything before paying a cent
Good for: tech-comfortable owners, solo operators, simple setups
We'll set it up for you
Our team configures everything to your requirements. Live in 1–2 business days.
- Scheduled call with a Click2Call setup specialist to discuss your requirements
- We configure your auto-attendant, IVR, ring groups, voicemail greetings, and call routing to suit your business
- We organise your number porting end-to-end (porting fee $100 inc GST extra)
- Your number keeps ringing with your current provider until the port completes. You test everything before we lodge the port.
- Remote walkthrough and training guides so your team knows how to use it
Priced separately: building an ElevenLabs AI Agent ($500 ex GST), Microsoft Teams setup ($50 ex GST per user), and connecting a CRM, which you do yourself with the API.
Want to see it first? We can run a demo before your trial, case by case. Email support@click2call.com.au with what you’d like to see.
Email Us to Book SetupGood for: prefer hands-off setup, larger teams, complex routing
Not sure which one? Start the free trial first. If you get stuck or decide you'd rather have us handle it, you can switch to managed setup any time during your trial.
Managed Phone System Setup & Number Porting
Setting up Click2Call yourself is completely free. Our team can handle everything for you if you prefer — including end-to-end number porting from your existing carrier.
| Service | Cost (ex GST) | Inc GST |
|---|---|---|
| Self-setup (via Help Centre) | FREE | FREE |
| Number porting | $90.91 | $100 |
| Cloud PBX Setup (up to 3 users) | $300 ex GST | $330 inc GST |
| Additional user setup (per user) | $50 | $55 |
| Microsoft Teams Setup (per user) | $50 | $55 |
| Eleven Labs AI Agent Setup An advanced AI voice agent for businesses that need more than the AI Receptionist included free | $500 | $550.00 |
Note: Our free Help Centre guides you through every step of the setup process. Most customers are up and running within 24 hours of signing up. Visit Help Centre →
Add-Ons
Everything below is optional. Most customers start with just the plan above and add these as their business grows.
Additional Phone Numbers
| Number Type | Monthly Cost | Notes |
|---|---|---|
| Local number (02, 03, 07, 08) | $10 ex GST $11 inc GST | Geographic presence in any Australian city |
| 1300 number | $10 ex GST $11 inc GST | National presence. Caller pays local call rate. |
| 1800 number | $10 ex GST $11 inc GST | Toll-free for callers. You pay $0.20/min inbound. |
| Port local number | $90.91 one-time ex GST $100 inc GST | 5–10 business days. Stays active during porting. |
| Port 1300/1800 number | $90.91 one-time ex GST $100 inc GST | Up to 30 days. Stays active during porting. |
A number you bring across runs on its own plan once it arrives: $10/month as an inbound number, or $25/month as a Cloud PBX User.
Optional Hardware
Choose between a physical desk phone, a softphone app, or use both together — whatever works best for your team. Desk phones come pre-configured and posted to you, ready to plug in and go.
Yealink T43U
Pre-configured VoIP Desk Phone
$450 + GST
- Plug & play ready
- Configuration & postage included
Yealink W76P
Pre-configured VoIP Cordless Phone
$400 + GST
- Plug & play ready
- Configuration & postage included
How Much Does a Hosted PBX Cost in Australia?
With Click2Call, a hosted (cloud) PBX costs $25 per user per month ex GST, and that is the whole monthly price for most businesses: the local number, 300 outbound minutes, unlimited inbound calls, IVR, ring groups, call queues, call recording and AI transcription are all in it. There is no base fee, no per-feature licence and no minimum number of users.
| Team size | Per month ex GST | Per month inc GST | Outbound minutes (per user) |
|---|---|---|---|
| 1 user | $25 | $27.50 | 300 min each |
| 3 users | $75 | $82.50 | 300 min each |
| 5 users | $125 | $137.50 | 300 min each |
| 10 users | $250 | $275.00 | 300 min each |
| 20 users | $500 | $550.00 | 300 min each |
Add $10 ex GST a month for each extra inbound number (a shared reception line, a 1300 or an 1800). Each user’s 300 minutes are attached to that user’s number — they are not pooled across the account. Build your own estimate in the calculator →
What does it cost to migrate from an on-premise PBX to the cloud?
Usually only the porting fee. One-off costs, all optional except porting:
- Number porting: $100 including GST per number, any type. Your number keeps working during the 5–10 business days it takes.
- Setup: free if you do it yourself with the help guides; managed setup is $300 ex GST for up to 3 users, then $50 per extra user.
- Handsets: optional. The softphone app is free; pre-configured Yealink desk phones are $450 and cordless $400 ex GST, posted ready to plug in.
- Nothing else: no line rental, no PBX maintenance contract, no technician call-outs.
1300 and 1800 numbers can take up to 30 days to port. Each number you bring across then runs on its own plan ($10/month as an inbound number).
What do calls cost beyond the 300 minutes?
Calls to Australian and New Zealand numbers past the allowance are charged per minute — 10c a minute to landlines and 20c a minute to mobiles, ex GST. Calling a 1300 number is a flat 50c connection fee. If you hold a 1300 or 1800 number, inbound calls to it are 20c a minute to your account; inbound calls to local numbers are free.
Is there a cheaper VoIP-only or basic plan?
There is no stripped-down tier, because nothing is held back from the $25 user. Two things are cheaper because they do less: an Inbound Business Number at $10 a month receives calls and runs a call flow but cannot dial out, and if you already own a PBX, a SIP trunk at $50 a month supplies the lines without the phone system.
How your minutes and credit work day to day
Calls you answer are free when they ring on Click2Call itself: in the Secure VoIP app, a softphone or a desk phone, incoming calls to your local numbers don’t touch your minutes or your credit.
Forwarding to a mobile works differently. The call leaves our platform, so the leg out to the mobile is billed as an outbound call from the number that forwards it. On a Cloud PBX User number it comes out of that number’s 300 minutes first, then costs 20c a minute. An Inbound Business Number has no included minutes, so forwarded calls are charged per minute from the start. If most of your calls will be answered away from the office, answering them in the app keeps them free.
There is no unlimited plan. Each user’s 300 minutes belong to that user’s number, and calls past them are 10c a minute to landlines and 20c to mobiles.
Because Click2Call is prepaid, the monthly fees and any extra calls come out of your credit. Turn on auto top-up and credit is added automatically when the balance runs low, and set a low-credit warning email for an amount you choose. If credit does run out, incoming calls keep working; outgoing calls stop once the balance goes below −$5 and start again as soon as you add credit. How to add credit and set up auto top-up →
Two worked examples
- One user with a Melbourne 03 number and a 1300 number: $25 for the user (the 03 number is included) plus $10 for the 1300 is $35 a month ex GST, $38.50 inc GST, plus 20c a minute for calls into the 1300. Adding a Sydney 02 number later is another $10 ex GST a month, and all three numbers sit in the same system.
- Five users sharing one practice number, with managed setup: five users at $25 plus $10 for the shared number is $135 a month ex GST, $148.50 inc GST. Managed setup is $300 for the first three users plus $50 each for the other two: $400 ex GST, $440 inc GST, once.
The quote builder works out any other combination, with GST.
Pricing Questions
Need to check rates for calls beyond the 300-minute allowance, 1300/1800 inbound, or international destinations?
All rates ex GST • per minute unless noted • subject to 30 days notice of change
New Customers
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Prices are current as at May 2026 and are subject to change. Click2Call will provide 30 days notice of any price changes. Click2Call is operated by Bcom Services Pty Ltd ABN 92 636 893 108.