Understanding Your Free Trial

What the $11 credit covers

When you create a free Click2Call account, we automatically load it with $11 of credit. This credit is designed to let you test the system fully before committing.

The $11 is exactly enough to:

1. Activate one local regional landline number (02, 03, 07, or 08) which costs $10 per month.
2. Make a handful of test outbound calls using the remaining $1 credit.

Because inbound calls are completely free, this setup gives you the full 7 days to add a number, set up an auto-attendant, register a softphone or desk phone, and test receiving calls without spending a cent.

What to do during your 7 days

To get the most out of your trial, we recommend following these steps:

1. Add a number: Go to Account → Numbers and add a local number.
2. Set up a device: Download our softphone app or register a SIP desk phone.
3. Test inbound calls: Call your new Click2Call number from your mobile to ensure it rings your device.
4. Test outbound calls: Use your remaining $1 credit to make a few short test calls to your mobile.
5. Explore features: Set up a voicemail greeting, create a ring group, or build an auto-attendant menu.

Testing with your team, including staff overseas

The $11 credit covers one local number and a few test calls. To try the system with several people, top up your credit and add a Cloud PBX User ($25 a month ex GST) for each person who needs to make calls. Each one gets their own extension and can use the app.

Staff overseas can join the test the same way. They install the app, sign in to their extension and take calls as if they were in Australia, and their outbound calls show your Australian number. There's no extra charge for using the app from another country. See Setting up the apps.

What happens after the trial?

At the end of the 7 days, or when your $11 credit runs out (whichever comes first), your outbound calling will be suspended until you add a payment method and top up your account.

Building your setup after the trial

The $10 Inbound Business Number you activated during the trial is ideal for receiving inbound calls. Many businesses keep it exactly as it is — routing inbound calls to an auto-attendant, applying after-hours rules, or directing callers to the right team. There is no need to change it.

For staff who need to make outbound calls, simply add one or more Cloud PBX User plans ($25/month each) to your account. Each Cloud PBX User includes 300 outbound minutes per month to standard Australian numbers and can be assigned their own extension. Your $10 inbound number continues to sit alongside these users, handling all incoming calls.

For example, a small business might keep the $10 number for inbound calls and add two Cloud PBX Users for two staff members who make outbound calls — a total of $60/month for a fully functional phone system.

To get started, simply log in to the portal, add a credit card, and add the plans you need under the Subscriptions tab.