Call Flows & Routing 5 min read

How to Divert Calls to Your Mobile During Business Hours (and Voicemail After Hours)

The most common setup for a small business: calls to your business number ring your mobile during the day, and after hours callers leave a voicemail that lands in your inbox as an email with a transcript. It works on a single inbound number and takes about ten minutes.

Last reviewed: October 2026

Forwarding Calls to Your Mobile, Step by Step

Check your time zone

Log in to the portal and go to Voice → Profiles. Make sure the Time Zone on your Default Profile is set to your Australian zone (for example Australia/Brisbane). Every "Work Hours" rule below relies on it.

Set your work hours

Go to Voice → Line Manager and click your business number to open its Call Flow page. In the Other Settings dropdown choose Time Schedules, then under Work Hours enter your days and times in 24-hour format (for example Monday to Friday 07:00 to 16:00) and save.

Forward to your mobile during work hours

Back on the line page, open the Incoming Calls dropdown and choose Call Forwarding. Under Forward Always Rule #1 tick Enabled, enter your mobile number, set Time Schedule to During Work Hours, and tick Forward Before all other features so the divert wins over any other routing. Save. To know when a call has come through your business number, tick Play a notification to the callee at the start of the call when the call has been forwarded at the bottom of the Call Forwarding page. Whoever answers hears “call-forwarding” before the call connects. To play your own message instead, dial *38 to record it (*39 removes it).

Send after-hours calls to voicemail-to-email

From the Incoming Calls dropdown choose Voice Mail. In Send a copy of my voicemail messages to the following email address enter your email (separate several with a semicolon) and save. Outside your work hours the forward is inactive, so callers reach voicemail and each message is emailed to you with a text transcript.

Record a greeting (optional)

Dial *58 from any phone on your account to record your unavailable greeting, or upload an MP3 on the Voice Mail page. Test by calling your number from another phone inside and outside your work hours.

Good to know: During work hours, a diverted call that rings out is answered by your mobile’s own voicemail, not Click2Call’s. If you would rather always use Click2Call voicemail, use Simultaneous Ring instead of Forward Always.

What forwarding costs: a forwarded call leaves our platform, so the leg out to your mobile is billed as an outbound call from the number that forwards it. On a Cloud PBX User number it uses that number’s 300 included minutes first, then 20c a minute to mobiles; an Inbound Business Number has no included minutes, so it is charged per minute from the start. Calls you answer in the Secure VoIP app instead don’t use minutes at all. See why your included minutes may not be used.

Knowing a call was forwarded from your business number

A forwarded call shows the caller’s number on your mobile, so it can look like a personal call. To tell them apart, have the call announced before it connects:

On the Call Forwarding page, tick Play a notification to the callee at the start of the call when the call has been forwarded. You hear “call-forwarding” before the caller is put through.
Or record your own message, such as “Business call”: dial *38 from your phone and follow the prompts. *39 removes it.

This applies to the forwards on the Call Forwarding page: Forward Always, on No Answer, on Busy and when Offline. Simultaneous Ring has no announcement setting.

What a forwarded call costs

A call forwarded to a mobile is an outgoing call to a mobile from your Click2Call number, so it is charged the same way: it uses your included minutes first, then the standard mobile rate on the pricing page. Incoming calls to your number are free.

Still need help?

Our Australian support team is available to assist you.

Contact Support Call 1300 884 879