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Our Australian-based team is here to help. Find answers in our help categories below, or get in touch directly.
Find answers to common questions in our FAQ hub, organised by topic.
Account setup, onboarding, and first steps with Click2Call.
Plans, invoices, payment methods, and account changes.
Call flows, auto-attendant, extensions, and voicemail setup.
Transcription, call summaries, AI Receptionist configuration.
SIP credentials, PBX configuration, and call routing.
Direct Routing setup, Teams integration, and number porting.
Most common questions are answered in our FAQ hub. It is the fastest way to find an answer.
Existing customers can log a support ticket via the customer portal for tracked, priority support.
Poor call quality is almost always caused by the internet connection, not our platform. Check that your connection is stable, that you have sufficient bandwidth (at least 100kbps per call), and that no other applications are consuming large amounts of bandwidth during calls. Enabling QoS (Quality of Service) on your router to prioritise VoIP traffic is highly recommended.
First, check your internet connection is working. Then verify your device (phone or softphone) is registered to our platform — you should see a green "Registered" status in your device settings. If you are using a desk phone, try restarting it. If the issue persists, please contact our support team.
Check that your voicemail-to-email address is correctly configured in the portal. Also check your spam/junk folder, as voicemail notification emails can sometimes be filtered. If the email address is correct and emails are not arriving, please contact support.
Log in to the customer portal and review your call flow configuration. Ensure that the correct extensions or ring groups are assigned to each menu option. If you need help setting up a complex call flow, our support team can assist you.
New users can be added directly through the customer portal. Navigate to the Users section, click "Add User", and follow the prompts. The new user will receive a welcome email with their login credentials and setup instructions.
Access your call recordings, manage users, configure your phone system, and log support tickets — all from the Click2Call portal.