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Click2Call's AI Receptionist is a conversational AI that answers every call to your business with a natural, professional voice, 24/7. It intelligently handles caller enquiries, from routing calls and answering common questions to taking detailed messages after hours, ensuring you never miss an opportunity.
Key Takeaways
An AI Receptionist is a sophisticated evolution of traditional call handling systems. It's a conversational AI program designed to be the first point of contact for your business, answering phone calls with a natural, human-like voice. Its purpose is to manage inbound calls efficiently and intelligently, freeing up your team to focus on their core work.
How is it different from a traditional IVR or Auto-Attendant?
A traditional IVR (Interactive Voice Response) or auto-attendant forces callers into a rigid, numeric menu: "Press 1 for Sales, Press 2 for Support." This can be frustrating and inefficient. An AI Receptionist, by contrast, uses Natural Language Understanding (NLU). A caller can simply say, "I've got a question about my last invoice," and the AI understands their intent. It can then provide a direct answer if programmed to do so, or route the call to the accounts department, without the caller ever needing to press a button.
This conversational ability makes the experience feel more personal and efficient. The AI can handle complex queries, book appointments, answer FAQs, and only escalate to a human when a query requires a level of nuance or authority it doesn't have. It's the difference between a smart, helpful assistant and a simple call-directing machine.
A powerful first impression that works around the clock.
Instantly answers every call, ensuring no customer ever reaches voicemail during or after hours.
Understands who the caller wants to speak to and transfers them to the right person or department.
Integrates with your calendar to book, reschedule, or cancel appointments based on your availability.
Provides instant answers to common questions about your business hours, location, or services.
Takes detailed messages from callers and sends them instantly to your email or SMS with a transcript.
Asks callers a series of qualifying questions and routes high-value leads directly to your sales team.
| Feature | Human Receptionist | Click2Call AI Receptionist |
|---|---|---|
| Cost | $55k+ per year + super + leave | From $99/month |
| Availability | 8 hours/day, 5 days/week | 24 hours/day, 7 days/week |
| Consistency | Variable, depends on mood/workload | 100% consistent every time |
| Scalability | Can only handle one call at a time | Can handle hundreds of calls simultaneously |
| Training Needed | Weeks to months | Ready in minutes |
| Response Time | Multiple rings, may go to voicemail | Answers instantly on the first ring |
| After-hours Coverage | None (goes to voicemail) | Full service (takes messages, answers FAQs) |
Capture every job lead, even when you're on-site. The AI can qualify the caller and book a time for a quote.
Handle appointment bookings and answer common patient questions about opening hours or location, freeing up admin staff.
Provide a professional front door and route new client enquiries to the right solicitor or accountant automatically.
Answer tenant and buyer enquiries 24/7, book property viewings, and take maintenance requests after hours.
Handle common customer service queries like "Where is my order?" without tying up your support team.
Take bookings, provide information on opening times, and answer questions about your menu or room availability.
Use our simple web portal to define your business hours, FAQs, and how you want calls handled.
Forward your existing business number to the unique number we provide for your AI Receptionist.
The AI answers instantly, greets the caller, and understands their request in natural language.
The call is routed, a message is taken, or an answer is provided, exactly as you configured.
An AI Receptionist is a conversational AI that answers your business phone calls, interacts with callers in natural language, and performs tasks like answering common questions, taking messages, booking appointments, and routing calls to the right person or department.
An IVR or auto-attendant uses a rigid, button-based menu (e.g., 'Press 1 for Sales'). An AI Receptionist is conversational; callers can simply state what they need in their own words (e.g., 'I'd like to speak to someone about my bill') and the AI understands the intent and routes the call accordingly.
Yes, our AI models are specifically trained on a wide variety of Australian accents and dialects to ensure high comprehension accuracy.
Yes, the AI Receptionist operates 24/7/365, ensuring every call to your business is answered professionally, even outside of standard business hours.
Our AI uses advanced text-to-speech technology to sound natural and conversational. While it is an AI, the experience is designed to be smooth and professional. We recommend including a brief disclosure that the caller is speaking with a virtual assistant.
Setup is simple and done through our web portal. You define the call flows, write the scripts for your AI, and specify how different types of calls should be handled. Our support team is also available to help you get started.
Absolutely. The AI can transfer calls to any individual, department, ring group, or external number based on the caller's request or pre-defined rules. If a caller asks to speak to a human, it can escalate the call immediately.
An AI Receptionist costs a small fraction of a human receptionist's salary. It eliminates costs associated with salary, superannuation, leave, and training, while providing 24/7 coverage. See our pricing page for details.
Yes, it's ideal for small businesses. It provides the professional front-end of a large company without the high cost, ensuring you never miss a lead and can focus on your core work instead of answering the phone.
Yes, you have full control over the scripts, greetings, and answers the AI provides. You can configure it through the Click2Call portal to match your brand voice and business logic.
If the AI encounters a question it hasn't been trained on, it can be configured to offer a transfer to a human agent, take a detailed message for a callback, or provide alternative contact information.
Yes, like all Click2Call services, the AI Receptionist is available on a flexible month-to-month basis with no lock-in contracts.
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