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Turn Microsoft Teams into your complete business phone system. Click2Call enables you to make and receive external phone calls from any device using your existing Teams application, powered by our robust Australian network. Keep your numbers, simplify your tools, and connect your team from anywhere.
Key Takeaways
Microsoft Teams is a fantastic tool for internal collaboration—chat, file sharing, and video meetings. By default, however, it can't connect to the outside world's telephone network. You can't use it to call a customer's mobile, a supplier's landline, or receive a call from a new sales lead.
Microsoft Teams Calling solves this problem. It bridges the gap by connecting your Teams environment to the Public Switched Telephone Network (PSTN). This upgrade transforms Teams from just an internal collaboration tool into a fully-featured business phone system (PBX), allowing users to make and receive external calls directly from the Teams interface they already know and use every day.
We use a Microsoft-approved method called Direct Routing to connect your Teams account to our Australian voice network.
Your users continue to use the standard Teams app on their computer or mobile. Nothing changes for them.
We configure a secure link between your Microsoft 365 tenant and our certified Session Border Controller (SBC).
Our network handles the connection to the outside world, allowing calls to flow to and from any landline or mobile number.
This is a more flexible and cost-effective approach than Microsoft's own 'Calling Plans', as it gives you the power of a dedicated voice specialist (us!) managing your telephony.
Get new local numbers or bring your existing ones.
Use the Teams app on your existing devices.
No new software for your team to learn.
Record inbound and outbound calls for compliance.
Get voicemail notifications and audio files in your inbox.
Keep your main business phone number.
Route your national numbers to Teams users.
Get help from our expert team based in Australia.
Our Direct Routing solution is significantly more cost-effective than buying licences from Microsoft.
| Cost Component (per user/month) | Microsoft Calling Plan | Click2Call Direct Routing |
|---|---|---|
| MS Phone System Licence | $12.10 | $0 (Not Required) |
| MS Domestic Calling Plan | $18.10 | $0 (Not Required) |
| Click2Call Teams Connector | N/A | From $15.00 |
| Indicative Total Monthly Cost | $30.20 | From $15.00 |
Pricing is indicative and subject to change. Microsoft pricing sourced from public website, Feb 2026. Call costs are additional.
Choose your plan and provide your Microsoft 365 details.
Our team runs a script to securely connect your Teams tenant to our network.
The dial pad appears in Teams and you can start making and receiving calls.
Microsoft Teams Direct Routing is a method of connecting Microsoft Teams to the Public Switched Telephone Network (PSTN) via a certified Session Border Controller (SBC) and a third-party telephony provider like Click2Call. This allows Teams users to make and receive standard phone calls to any number in Australia and internationally, directly within the Teams app.
Yes. To use Direct Routing, each user must have a Microsoft 365 licence that includes the Phone System add-on. Click2Call provides the SIP trunks and Australian phone numbers; Microsoft provides the Phone System software licence. We can advise on the most cost-effective licence combination for your team.
Microsoft Calling Plans are Microsoft's own calling service, which can be expensive and are not always available in all Australian regions. Direct Routing uses a third-party provider like Click2Call to supply the calling capability, which is typically 40–60% cheaper than Microsoft Calling Plans and offers more flexibility, including Australian local numbers and 1300 numbers.
Yes. Click2Call supports full number porting, so you can transfer your existing Australian landline or 1300 numbers to our platform and use them with Microsoft Teams. The porting process typically takes 5–10 business days and is managed by our team.
No additional hardware is required. Your team can make and receive calls directly from the Microsoft Teams desktop app, mobile app, or a Teams-certified desk phone. If you prefer physical handsets, we can supply compatible Teams-certified IP phones.
Yes. Click2Call's Microsoft Teams Direct Routing service is available to any Australian business with a stable internet connection, regardless of location. We provide Australian local numbers for all major cities and regions, as well as 1300 and 1800 numbers.
For most businesses, Click2Call can have Teams Direct Routing fully configured within 1–3 business days. The process involves provisioning your SIP trunk, configuring the Microsoft Teams environment, and porting or assigning your phone numbers. Our team handles the technical setup.
Microsoft Teams requires approximately 100 kbps per concurrent call. A standard NBN connection is more than sufficient for most businesses. We recommend a connection with low jitter and latency for the best call quality. Our team can advise on network requirements during the setup process.
Yes. Click2Call offers a 30-day free trial for all services, including Microsoft Teams Direct Routing. You can sign up at portal.click2call.com.au/join and our team will assist with the initial configuration.
In the event of a Microsoft Teams service disruption, Click2Call can configure call failover to redirect incoming calls to a mobile number, alternative number, or voicemail. This ensures your business remains reachable even during platform outages.
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