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Click2Call harnesses the power of Artificial Intelligence to transform your business phone calls into structured, searchable, and actionable data. Our suite of AI voice tools, including real-time transcription, sentiment analysis, and intelligent summaries, helps you understand your customers better, improve agent performance, and unlock insights you never knew you had.
Key Takeaways
AI voice tools are a category of software that uses artificial intelligence, machine learning, and natural language processing (NLP) to analyze and extract value from spoken conversations. In a business context, these tools plug into your phone system to move beyond simple call recording, transforming raw audio into a rich source of business intelligence.
Traditionally, the valuable information contained in phone calls was ephemeral and unstructured. A manager might listen to a few random call recordings for quality assurance, but it was impossible to analyze call content at scale. AI voice tools solve this problem by systematically converting every conversation into structured data that can be searched, measured, and acted upon.
At its core, the process starts with AI call transcription, which converts speech to text. From there, other AI models can perform more advanced analysis. Sentiment analysis can detect whether a customer is happy, neutral, or frustrated. Keyword detection can flag mentions of specific products, competitors, or compliance phrases. Automated summaries can condense a 30-minute call into a few key bullet points, saving hours of manual review. For Australian businesses, the key is the AI model's ability to understand local accents, slang, and terminology, which is a core focus of Click2Call's platform.
Everything you need to unlock the value in your business conversations.
Automatically convert call recordings into accurate, time-stamped text, optimised for Australian accents.
Get AI-generated summaries of long calls, highlighting key topics, actions, and outcomes.
Gauge customer emotion and track sentiment trends across all your business calls.
Use AI to direct callers to the right agent based on their intent, not just the buttons they press.
Automatically flag and report on mentions of specific keywords or phrases (e.g., competitor names, compliance scripts).
Visualise call data, track trends in sentiment, and identify common customer queries in one central dashboard.
Sync transcripts and AI insights directly to customer records in your CRM (Salesforce, HubSpot, etc.).
Voicemails are transcribed and analysed for urgency, allowing you to prioritise callbacks effectively.
From sales and support to compliance and training, AI voice tools provide tangible benefits across every industry.
Automatically transcribe client calls for accurate record-keeping and billable hours. Search transcripts for key details instead of re-listening to hours of audio.
Analyse call sentiment to understand customer satisfaction. Detect trends in product-related queries to identify issues or opportunities.
Transcribe patient calls to capture details accurately for appointment booking and record updates, improving admin efficiency and reducing errors.
Use call summaries to quickly capture job details and client requests while on the go, ensuring nothing is missed between the call and the job sheet.
Track enquiry levels for specific properties by detecting keyword mentions. Analyse sentiment to gauge buyer/seller interest and urgency.
Quickly screen candidates by reviewing call transcripts and summaries, ensuring consistent evaluation and saving hours of interview time.
Transcription Accuracy
Our AI models are fine-tuned for Australian accents and industry jargon.
Less Time on Call Reviews
Go from listening to full recordings to reading a 1-minute AI summary.
Call Coverage
Analyse every single call for quality and compliance, not just a random sample.
Click2Call offers a suite of integrated AI tools including highly accurate call transcription, AI-generated call summaries, sentiment analysis, smart call routing based on intent, keyword detection, and an analytics dashboard. These tools are designed to work together to provide deep insights into your business conversations.
Our system uses advanced Automatic Speech Recognition (ASR) models. When a call is recorded, the audio file is processed by our AI, which converts the spoken words into a text document. The AI is trained on vast datasets of speech to recognise words, separate speakers, and apply punctuation, creating a readable transcript.
Yes. This is a key focus for us. Our transcription models are specifically fine-tuned on thousands of hours of Australian speech data, including a wide range of accents, dialects, and slang. This results in significantly higher accuracy for Australian conversations compared to generic international models.
No. All our AI voice tools are cloud-based software features that are part of the Click2Call platform. They work with your existing Cloud PBX service and do not require any special phones, servers, or on-premise hardware.
Yes. We offer native integrations with popular CRMs like Salesforce and HubSpot. For other systems, we provide webhooks and APIs that allow you to automatically push call recordings, transcripts, and AI summaries into your customer records, creating a single source of truth for all interactions.
Call recording laws vary by state in Australia. Generally, you must notify all parties that the call is being recorded. Click2Call allows you to play an automatic notification message at the start of each call (e.g., "This call may be recorded for quality and training purposes") to help with compliance. We strongly recommend you seek independent legal advice to ensure you meet all your obligations.
Our AI Voice Tools are available as a simple, cost-effective add-on to any of our Cloud PBX plans. Please visit our pricing page for the most up-to-date details.
Absolutely. Our AI tools are priced per user and are designed to be affordable and scalable for businesses of any size. Small businesses can gain a significant competitive advantage by leveraging powerful call insights that were previously only accessible to large enterprises with big budgets.
Click2Call's AI transcription engine achieves over 95% accuracy on standard Australian English. It is specifically trained on Australian accents and industry-specific vocabulary, including legal, medical, and trades terminology. Accuracy improves further over time as the model learns your specific business context.
Yes. Click2Call offers a 30-day free trial for all services, including AI Voice Tools. You can sign up at portal.click2call.com.au/join and our team will assist with the initial setup and configuration.
Start your free trial today and see for yourself how AI can transform your business communications. No credit card required.
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