Cloud PBX for
Australian Businesses
A Cloud PBX is a business phone system hosted entirely in the cloud — no on-site hardware, no maintenance costs, and no IT expertise required. Click2Call delivers enterprise-grade telephony over your existing internet connection, giving every Australian business access to the same features once reserved for large corporations. Businesses switch to Cloud PBX to cut costs, gain flexibility, and never miss a call again.
Key Takeaways
- Click2Call's Cloud PBX is a fully hosted business phone system — all hardware, software, and infrastructure is managed by Click2Call, so businesses need nothing more than an internet connection and a device to make calls.
- Cloud PBX Landlines are $10.00/month (inc GST) per number. Direct Dial Numbers are $5.00/month. PBX Extensions are free — ideal for meeting rooms or staff who don’t need their own number. No bundled plans — pay only for what you use. No lock-in contracts and a 30-day free trial is available.
- The system includes 12+ enterprise features including auto-attendant (IVR), call recording, voicemail-to-email, call queues, ring groups, conference calling, and a mobile app for iOS and Android.
- Number porting is fully supported — Click2Call can port Australian geographic numbers (02, 03, 07, 08), mobile numbers, and 1300/1800 numbers with zero downtime during the switchover.
- Available to businesses across all of Australia on Australian-hosted infrastructure with a 99.9% uptime SLA and local support from an Australian-based team.
What Is a Cloud PBX Phone System?
A Cloud PBX — also referred to as a hosted PBX, virtual PBX, or cloud phone system — is a business telephone exchange that runs entirely on servers in the cloud rather than on physical equipment installed at your office. The term PBX stands for Private Branch Exchange, which is the technology that routes calls between internal extensions and the public telephone network. In a traditional setup, this equipment sits in a server room or comms cabinet on your premises. With a hosted PBX, that same functionality is delivered as a service over the internet, managed entirely by your provider.
The shift to cloud telephony has been driven by the widespread availability of high-speed broadband across Australia. Because voice calls are transmitted as data packets over the internet — a technology known as business VoIP (Voice over Internet Protocol) — there is no longer any need for dedicated telephone lines or expensive on-premise hardware. Your phone system becomes software: configurable, scalable, and accessible from anywhere with an internet connection.
The difference between a Cloud PBX and an on-premise system is significant in practical terms. An on-premise PBX requires a capital investment in hardware, professional installation, and ongoing maintenance by a qualified technician. Every time you need to add a new user, change a call routing rule, or add a feature, you typically need to call a technician or wait for a scheduled maintenance window. With hosted telephony, all of that is replaced by a web-based portal you control yourself. Adding a new seat takes seconds, and changes to your call routing take effect immediately.
Click2Call's Cloud PBX is built on Australian-hosted infrastructure, which means your voice traffic never leaves the country for domestic calls. This delivers lower latency, better call quality, and compliance with Australian data sovereignty requirements. Whether you are a sole trader wanting a professional phone presence or a multi-site business needing centralised call management, a cloud phone system from Click2Call gives you enterprise-grade capability at a fraction of the cost of traditional telephony.
What Features Does Click2Call's Cloud PBX Include?
Every plan includes the full feature set. There are no feature tiers — you get everything from day one.
Auto-attendant / IVR
Greet callers with a professional menu and route them to the right department automatically, 24/7.
Call Recording
Record inbound and outbound calls automatically or on demand. Recordings are stored securely and accessible via the portal.
Voicemail to Email
Voicemail messages are transcribed and delivered to your inbox as an audio file and text, so you never miss a message.
Call Queues
Hold callers in a queue with custom hold music and position announcements while your team handles other calls.
Ring Groups
Ring multiple team members simultaneously or in sequence until someone answers, ensuring no call goes unanswered.
Music on Hold
Upload your own music or promotional messages to play when callers are on hold, reinforcing your brand experience.
Call Transfer
Transfer calls to any extension, mobile number, or external number with a single click — blind or attended transfer supported.
Conference Calling
Host multi-party conference calls with internal and external participants directly from your business phone system.
Mobile App
Use your business number on any iOS or Android device. Make and receive calls, transfer, and access voicemail on the go.
Web Portal
Manage your entire phone system from any web browser. Add users, change routing rules, and view call reports in real time.
Number Porting
Keep your existing business number. Click2Call manages the full porting process for geographic, mobile, and 1300 numbers.
Australian Local & 1300 Numbers
Get new Australian geographic numbers (02, 03, 07, 08). Direct Dial Numbers from $5.00/month, full Cloud PBX Landlines from $10.00/month (all inc GST).
How Does Click2Call's Cloud PBX Work?
Getting started is straightforward. Most businesses are making and receiving calls on their new system within a single business day.
Sign Up Online
Create your Click2Call account at portal.click2call.com.au/join. Choose your plan, select the number of seats, and pick your phone numbers. The whole process takes about five minutes.
Configure Your System
Use the Click2Call portal to set up your IVR menus, ring groups, business hours, voicemail greetings, and call routing rules. Everything is point-and-click — no technical knowledge required.
Connect Your Devices
Download the Click2Call softphone app on your computer or mobile, or configure a compatible IP desk phone. Your team can start making and receiving calls immediately on their existing devices.
Port Your Number
If you are moving from an existing provider, Click2Call manages the number porting process end-to-end. Calls automatically switch over on the agreed porting date with zero interruption to your service.
Is Cloud PBX Right for Your Business?
Click2Call's Cloud PBX is designed to scale with your business, from a sole trader to a multi-site enterprise.
Small Business (1–10 staff)
Get a professional phone presence without the cost of a traditional system. A single seat gives you an auto-attendant, voicemail-to-email, and a local or 1300 number — with a Cloud PBX Landline at just $10/month (inc GST).
Medium Business (10–50 staff)
Replace your ageing on-premise PBX with a system that scales as you grow. Call queues, ring groups, and call recording give your team the tools to handle higher call volumes professionally.
Multi-site Business
Unify communications across multiple offices under a single phone system. Staff can transfer calls between sites as if they were in the same building, with centralised management through one portal.
Remote & Hybrid Teams
Give remote workers a full business phone experience on their laptop or mobile. The Click2Call app works anywhere with an internet connection, so your team stays connected regardless of location.
Startups
Launch with a professional phone system from day one without capital expenditure. Start with a single seat and scale up as your team grows, paying only for what you use each month.
Regulated Industries
Call recording and detailed call logs support compliance requirements in industries such as financial services, legal, healthcare, and real estate. All data is stored on Australian infrastructure.
Cloud PBX vs Traditional Phone System: What's the Difference?
A side-by-side comparison of the key differences between a traditional on-premise PBX and Click2Call's Cloud PBX.
| Feature / Consideration | Traditional PBX | Click2Call Cloud PBX |
|---|---|---|
| Upfront hardware cost | $3,000 – $30,000+ | $0 — no hardware required |
| Installation & setup | Days to weeks, requires a technician | Same day, self-service online |
| Ongoing maintenance | Regular technician visits, spare parts | Zero — fully managed by Click2Call |
| Scalability | Limited by hardware capacity, costly to expand | Unlimited — add seats in seconds |
| Remote working support | Difficult — requires VPN or extra hardware | Native — works on any device, anywhere |
| Feature updates | Manual firmware upgrades, often costly | Automatic — new features at no extra cost |
| Disaster recovery | Hardware failure = total outage | Automatic failover to mobile or backup number |
| Monthly cost (10 users) | $500 – $1,500+ (lines, maintenance, licences) | Scale to as many numbers as you need — from $10/month per line (inc GST) |
| Contract commitment | Typically 3–5 year hardware finance | Month-to-month, cancel any time |
Simple Per-Item Pricing
No plans. No bundled minutes. Pay only for the numbers and channels you use. All prices inc GST.
Cloud PBX Landline
$10
per number / month
Full PBX features
Direct Dial Number
$5
per number / month
Inbound number only
PBX Extension
Free
unlimited extensions
No external number
Extra Channel
$3
per channel / month
2 channels included free
Call rates from $0.10/min. No lock-in contract. 30-day free trial available.
View full pricing & call rates →Cloud PBX Frequently Asked Questions
Straight answers to the questions Australian businesses ask most about Cloud PBX.
Login to Your Phone System
Access your Click2Call portal to manage your phone system, users, and settings.
New Customer? Get Started Here
Fill in our signup form to activate your new phone system. Activation takes up to 24 hours.
Start Your Free Cloud PBX Trial Today
Join Australian businesses that have already made the switch to a smarter, more affordable cloud phone system.
No credit card required. No lock-in contract. Up and running in under a day. Our Australian support team is on hand to help you every step of the way.