Cloud PBX for
Australian Businesses
A Cloud PBX is a business phone system hosted entirely in the cloud — no on-site hardware, no maintenance costs, and no IT expertise required. Click2Call delivers enterprise-grade telephony over your existing internet connection, giving every Australian business access to the same features once reserved for large corporations. Businesses switch to Cloud PBX to cut costs, gain flexibility, and never miss a call again.
Key Takeaways
- Click2Call's Cloud PBX is a fully hosted business phone system — all hardware, software, and infrastructure is managed by Click2Call, so businesses need nothing more than an internet connection and a device to make calls.
- Cloud PBX Users are $25.00/month (ex GST), which includes a local number and 300 minutes of outbound calling. Simple flat-rate pricing. No lock-in contracts and a 7-day free trial is available — $11 credit included.
- The system includes 12+ enterprise features including auto-attendant (IVR), call recording, voicemail-to-email, call queues, ring groups, conference calling, and a mobile app for iOS and Android.
- Number porting is fully supported — Click2Call can port Australian geographic numbers (02, 03, 07, 08), mobile numbers, and 1300/1800 numbers with zero downtime during the switchover.
- Available to businesses across all of Australia on Australian-hosted infrastructure and local support from an Australian-based team.
What Is a Cloud PBX Phone System?
A Cloud PBX — also referred to as a hosted PBX, virtual PBX, or cloud phone system — is a business telephone exchange that runs entirely on servers in the cloud rather than on physical equipment installed at your office. The term PBX stands for Private Branch Exchange, which is the technology that routes calls between internal extensions and the public telephone network. In a traditional setup, this equipment sits in a server room or comms cabinet on your premises. With a hosted PBX, that same functionality is delivered as a service over the internet, managed entirely by your provider.
The shift to cloud telephony has been driven by the widespread availability of high-speed broadband across Australia. Because voice calls are transmitted as data packets over the internet — a technology known as business VoIP (Voice over Internet Protocol) — there is no longer any need for dedicated telephone lines or expensive on-premise hardware. Your phone system becomes software: configurable, scalable, and accessible from anywhere with an internet connection.
The difference between a Cloud PBX and an on-premise system is significant in practical terms. An on-premise PBX requires a capital investment in hardware, professional installation, and ongoing maintenance by a qualified technician. Every time you need to add a new user, change a call routing rule, or add a feature, you typically need to call a technician or wait for a scheduled maintenance window. With hosted telephony, all of that is replaced by a web-based portal you control yourself. Adding a new seat takes seconds, and changes to your call routing take effect immediately.
Click2Call's Cloud PBX is built on Australian-hosted infrastructure, which means your voice traffic never leaves the country for domestic calls. This delivers lower latency, better call quality, and compliance with Australian data sovereignty requirements. Whether you are a sole trader wanting a professional phone presence or a multi-site business needing centralised call management, a cloud phone system from Click2Call gives you enterprise-grade capability at a fraction of the cost of traditional telephony.
What Features Does Click2Call's Cloud PBX Include?
Every plan includes the full feature set. There are no feature tiers — you get everything from day one.
Auto-attendant / IVR
Greet callers with a professional menu and route them to the right department automatically, 24/7.
Call Recording
Record inbound and outbound calls automatically or on demand. Recordings are stored securely and accessible via the portal.
Call Data to Your Inbox
After every call, Click2Call emails you the recording, AI transcription, and call summary. Voicemails arrive as an audio file with a full text transcript. Your inbox becomes a complete record of every business conversation.
Call Queues
Hold callers in a queue with custom hold music and position announcements while your team handles other calls.
Ring Groups
Ring multiple team members simultaneously or in sequence until someone answers, ensuring no call goes unanswered.
Music on Hold
Upload your own music or promotional messages to play when callers are on hold, reinforcing your brand experience.
Call Transfer
Transfer calls to any extension, mobile number, or external number with a single click — blind or attended transfer supported.
Conference Calling
Host multi-party conference calls with internal and external participants directly from your business phone system.
Mobile App
Use your business number on any iOS or Android device. Make and receive calls, transfer, and access voicemail on the go.
Web Portal
Manage your entire phone system from any web browser. Add users, change routing rules, and view call reports in real time.
Number Porting
Keep your existing business number. Click2Call manages the full porting process for geographic, mobile, and 1300 numbers.
Australian Local & 1300 Numbers
Get new Australian geographic numbers (02, 03, 07, 08). Cloud PBX Users are $25.00/month (ex GST).
How Does Click2Call's Cloud PBX Work?
Getting started is straightforward. Most businesses are making and receiving calls on their new system within a single business day.
Sign Up Online
Create your Click2Call account at portal.click2call.com.au/join. Choose your plan, select the number of seats, and pick your phone numbers. The whole process takes about five minutes.
Configure Your System
Use the Click2Call portal to set up your IVR menus, ring groups, business hours, voicemail greetings, and call routing rules. Everything is point-and-click — no technical knowledge required.
Connect Your Devices
Download the Click2Call softphone app on your computer or mobile, or configure a compatible IP desk phone. Your team can start making and receiving calls immediately on their existing devices.
Port Your Number
If you are moving from an existing provider, Click2Call manages the number porting process end-to-end. Calls automatically switch over on the agreed porting date with zero interruption to your service.
Is Cloud PBX Right for Your Business?
Click2Call's Cloud PBX is designed to scale with your business, from a sole trader to a multi-site enterprise.
Small Business (1–10 staff)
A small business does not need a large budget to sound like a large business. With a Cloud PBX User for $25/month (ex GST), you get a professional auto-attendant that greets callers, routes them to the right person, and sends missed calls straight to your email as a voicemail recording. Whether you are a sole trader in Brisbane or a small team in Sydney, you can project a polished, professional image from day one — without paying for hardware or signing a contract.
Medium Business (10–50 staff)
If your business is outgrowing its current phone system, a Cloud PBX gives you the tools to handle higher call volumes without the cost of replacing on-premise hardware. Call queues keep customers informed while they wait, ring groups ensure the right team member answers, and call recording gives managers the visibility they need to coach staff and resolve disputes. Adding a new team member takes minutes in the portal — no technician required.
Multi-site Business
Managing separate phone systems across multiple offices is costly and complicated. A Cloud PBX unifies all of your sites under a single system managed through one portal. Staff in Melbourne can transfer a call to a colleague in Perth as easily as if they were sitting across the room. You can assign local numbers to each office while maintaining a single, centralised call flow — giving customers a consistent experience regardless of which location they reach.
Remote & Hybrid Teams
For teams that work from home, on the road, or across different time zones, a Cloud PBX removes the need for a physical office phone entirely. Staff use the Secure VoIP app on their mobile or desktop to make and receive calls on their business number — wherever they have an internet connection. Calls are routed through the same system as the rest of the team, so customers always reach the right person, and managers can see call activity across the whole team in real time.
Startups
When you are building a business from scratch, every dollar counts. A Cloud PBX lets you launch with a professional phone presence from day one without any capital expenditure. There is no hardware to purchase, no installation fee, and no lock-in contract. Start with a single landline and a handful of free extensions, then add numbers, users, and features as your team grows. Because Click2Call operates on a simple flat-rate prepaid billing system, your costs are always predictable.
Regulated Industries
Businesses in financial services, legal, healthcare, and real estate often have strict obligations around record-keeping and communication. Click2Call's built-in call recording captures every inbound and outbound call and stores the recordings securely on Australian infrastructure. Detailed call logs provide a full audit trail, and recordings can be downloaded at any time from the portal. This makes it straightforward to meet compliance requirements without relying on third-party recording tools.
Advanced Cloud PBX Capabilities
Beyond basic calling, a modern Cloud PBX unlocks powerful tools to automate your workflows and improve customer experience.
AI Voice Integration
The next evolution of the Cloud PBX is artificial intelligence. Click2Call integrates advanced AI Voice Tools directly into your call flow. This means you can automatically transcribe inbound calls in real-time, generate concise call summaries, and even detect caller sentiment. For businesses handling high call volumes, you can deploy an AI Receptionist to answer routine queries, book appointments, and route complex calls to human staff — providing 24/7 service without adding headcount.
Complex Call Routing & Queuing
Never let a customer hear a busy signal again. With advanced call queuing, callers are placed in a holding pattern with custom hold music or promotional messages until an agent is available. You can configure skills-based routing to ensure high-value clients are directed to your most experienced staff, or set up time-of-day routing to automatically send after-hours calls to an on-call mobile or a dedicated voicemail-to-email inbox.
Seamless CRM Connectivity
A Cloud PBX does not operate in isolation. By connecting your phone system to your CRM (Customer Relationship Management) software, you can trigger screen pops that display caller information before you even answer the phone. Call logs, recordings, and AI-generated summaries can be automatically attached to the customer's CRM record, eliminating manual data entry and ensuring your team always has the full context of every customer interaction.
Still Running Your Business on a Mobile Number?
Every call you take on a personal mobile disappears the moment it ends. No recording. No transcript. No record of what was said, promised, or agreed. A dedicated business landline number changes that entirely.
When you switch to a Click2Call business number, every inbound and outbound call is recorded automatically. After the call ends, the recording and a full AI-generated transcript are delivered straight to your email inbox — no portal login required. You get a searchable, permanent record of every business conversation, ready to forward to a colleague, attach to a CRM record, or review before a follow-up call.
For businesses using workflow tools like Zapier, Make, or a custom CRM, Click2Call's webhook integration pushes the recording link, transcript, and sentiment score to your system the moment a call ends. Your call data flows into your workflow automatically — no manual copy-pasting, no missed notes.
Every call recorded automatically
Inbound and outbound calls are captured without any manual action. Recordings are stored securely on Australian and New Zealand infrastructure.
Recording and transcript delivered to your email
After each call, you receive an email with the audio recording and a full AI-generated text transcript. No login required to access your call data.
Webhook integration for CRM and workflow tools
Push call recordings, transcripts, and sentiment scores directly into your CRM, Zapier, Make, or any custom workflow the moment a call ends.
A permanent, searchable call record
Every transcript is fully searchable in the portal by keyword, date, or user. Find any conversation in seconds — no re-listening to recordings.
What Our Australian Customers Are Saying
Businesses across Australia are using Click2Call to replace ageing phone systems, support remote teams, and meet compliance requirements.
"We were using a mobile number as our main business line, which didn't look great. Setting up Click2Call took about 20 minutes and we had a proper 1300 number with an auto-attendant the same day. The flat-rate pricing suits us perfectly — we know exactly what we're paying each month with no surprises."
Sarah M.
Owner, Property Management Agency — Brisbane QLD
“Our team is spread across three states and we needed a phone system that worked the same whether someone was in the office or working from home. Click2Call’s app means everyone has their business extension on their phone. Call transfers, ring groups, voicemail to email — it all just works.”
James T.
Operations Manager, IT Services Company — Sydney NSW
“As a financial planning practice, we’re required to keep records of client conversations. The call recording feature was the main reason we chose Click2Call. Everything is stored on Australian servers and we can pull up any recording from the portal in seconds. It’s made our compliance process much simpler.”
David R.
Principal Adviser, Financial Planning Practice — Melbourne VIC
Cloud PBX vs Traditional Phone System: What's the Difference?
A side-by-side comparison of the key differences between a traditional on-premise PBX and Click2Call's Cloud PBX.
| Feature / Consideration | Traditional PBX | Click2Call Cloud PBX |
|---|---|---|
| Upfront hardware cost | $3,000 – $30,000+ | $0 — no hardware required |
| Installation & setup | Days to weeks, requires a technician | Same day, self-service online |
| Ongoing maintenance | Regular technician visits, spare parts | Zero — fully managed by Click2Call |
| Scalability | Limited by hardware capacity, costly to expand | Unlimited — add seats in seconds |
| Remote working support | Difficult — requires VPN or extra hardware | Native — works on any device, anywhere |
| Feature updates | Manual firmware upgrades, often costly | Automatic — new features at no extra cost |
| Disaster recovery | Hardware failure = total outage | Automatic failover to mobile or backup number |
| Monthly cost (10 users) | $500 – $1,500+ (lines, maintenance, licences) | Scale to as many users as you need — $25/month per user (ex GST) |
| Contract commitment | Typically 3–5 year hardware finance | Month-to-month, cancel any time |
Cloud PBX vs. NBN Voice: What’s the Right Choice?
Many Australian businesses are still using the basic voice service bundled with their NBN connection. While this works for simple inbound calls, it is not a phone system — it is just a phone line. A Cloud PBX gives you the full set of features that a growing business actually needs, without requiring any additional hardware or a separate internet connection.
| Feature | NBN Voice (Basic) | Click2Call Cloud PBX |
|---|---|---|
| Auto-attendant / IVR | — | Included |
| Multiple extensions | — | Unlimited free extensions |
| Call recording | — | Included |
| Voicemail to email | — | Included |
| Ring groups & call queues | — | Included |
| Mobile & desktop app | — | Secure VoIP App (iOS, Android, Windows, Mac) |
| Business hours routing | — | Included |
| AI Receptionist | — | Available add-on |
| Number portability | Tied to NBN provider | Port your existing number in |
| Contract commitment | Tied to NBN plan term | No lock-in, cancel any time |
| Monthly cost | Bundled (no itemised cost) | $25/month per user (ex GST) |
Simple Per-Item Pricing
Flat-rate pricing with no hidden fees. No lock-in contracts. All prices ex GST.
Cloud PBX User
$25
per user / month
Includes local number + 300 mins outbound
Inbound Business Number
$10
per line / month
Shared numbers, reception, or extra inbound routing
1300 Number
$10
per number / month
Inbound only — requires a PBX extension
Cloud PBX vs Traditional Phone System Costs
| Cost Factor | Traditional PBX | Click2Call Cloud PBX |
|---|---|---|
| Setup & Hardware | $2,000 - $10,000+ | $0 (Use existing devices) |
| Installation | $500 - $2,000+ | $0 (Self-serve portal) |
| Maintenance & Updates | $150+ per hour technician | $0 (Included automatically) |
| Monthly Line Rental | $30 - $50 per line | $25 per user |
| Adding New Users | Requires new hardware & wiring | Instant & Free (Extensions) |
Simple flat-rate pricing. No lock-in contract. 7-day free trial — $11 credit included.
View full pricing & call rates →Evaluating your options? Compare Click2Call to alternatives and see why Australian businesses choose us.
Cloud PBX Frequently Asked Questions
Straight answers to the questions Australian businesses ask most about Cloud PBX.
Cloud PBX for Your Industry
See how Click2Call Cloud PBX works for specific industries across Australia.
Built for Developers & AI Builders
Connect Your Custom App to This Phone System
Building with Claude, Cursor, or ChatGPT? The Click2Call API lets you pull call data, transcriptions, and sentiment analysis directly into your software. Native ElevenLabs integration included. API access is free with every account.
Login to Your Phone System
Access your Click2Call portal to manage your phone system, users, and settings.
New Customer? Get Started Here
Fill in our signup form to activate your new phone system. Activation takes up to 24 hours.
Start Your Free Cloud PBX Trial Today
Join Australian businesses that have already made the switch to a smarter, more affordable cloud phone system.
No credit card required. No lock-in contract. Up and running in under a day. Our Australian support team is on hand to help you every step of the way.