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See how Australian businesses use Click2Call's Cloud PBX and AI voice tools to improve communications and reduce costs.
Professional Services
Challenge: A busy accounting firm with 15 staff was missing critical client calls during peak tax season and outside of business hours. The administrative team was overwhelmed, leading to client frustration and potential lost business.
Solution: Click2Call implemented its Cloud PBX with the AI Receptionist add-on. The AI was configured to answer all calls, intelligently route them to the correct accountant or department, and take detailed messages when staff were unavailable.
"The AI Receptionist has been a game-changer. We're capturing every lead and our clients are getting the immediate response they expect, even at 10 PM at night."
40%
Reduction in missed calls
24/7
Call coverage
90%
Of routine queries handled by AI
Trades & Services
Challenge: A plumbing company with teams in Sydney, Melbourne, and Brisbane was using separate, basic phone systems at each location. There was no centralisation, calls couldn't be transferred between states, and management had no visibility over call volumes or performance.
Solution: Click2Call deployed its Cloud PBX across all three locations, unifying them under a single system. All staff were added to a central directory, enabling seamless call transfers. Call queues were set up to handle incoming job requests, with overflow routing to a shared after-hours team.
"For the first time, we operate as one national business. A client in Perth can be seamlessly transferred to a specialist in Sydney. It's completely changed our workflow for the better."
1
Unified Phone System
50%
Reduction in monthly phone spend
100%
Visibility of call analytics
Healthcare
Challenge: A specialist medical clinic needed to ensure its reception staff were providing accurate information and adhering to strict patient privacy protocols. Manually reviewing calls was time-consuming and inconsistent.
Solution: The clinic added Click2Call's AI Voice Tools to its Cloud PBX. All calls are now automatically transcribed and summarised. Keyword detection is used to flag calls where sensitive terms are mentioned, allowing for targeted review and quality assurance.
"The AI transcripts give us complete peace of mind. We can instantly verify what was said on any call, which is invaluable for training and for ensuring we meet our compliance obligations."
100%
Of calls transcribed
75%
Less time spent on call reviews
99%
Accuracy on Australian accents
